Q: Where do these items ship from?

A: The Shop Camarata store has recently (as of May 2024) relocated to New Jersey, USA. Any products you ordered prior to April 2024 came from a different provider. All items are priced in USD ($).

Q: Why is VAT being added?

A: Countries in the EU’s IOSS zone will have VAT added for orders under 150 Euros. In addition, UK orders will have VAT added for orders under 135 GBP. In both cases, the VAT will be remitted directly from the store and you will not have additional import fees, VAT, customs fees, etc. Items should proceed straight to delivery.

If you place an order in the EU for more than 150 Euros, you will not be charged VAT on this site, but you will be charged VAT, clearance fees and potentially duty for the products. The same applies in the UK for orders over 135 GBP. In both cases, we recommend keeping your orders beneath these amounts and place separate orders if you plan on ordering more than these amounts.

Q: How long does shipping take?

A: Usually items will ship in under 48 business hours. The time to arrive depends greatly on distance from NJ but USA items will vary from 1-7 days and non-USA items will typically be 1 week to 4 weeks. We will add express international shipping in the near future.